Once your deposit has been received, we order and pay in full for your fabric. If your chosen fabric is in stock, it generally takes 5 working days to be shipped to us. Depending on the size of your order, we usually quote 3 – 4 weeks manufacturing time. Installation can take a few hours, or several days depending on what is involved. As we manufacture and install, we control the entire process and are not reliant on outside contractors. We are therefore flexible with installation, and can work with you to schedule production and installation to prioritise your preferred windows first.
All our curtains and blinds are made in our factory, in Southport on the Gold Coast Shutters and venetian blinds are outsourced, as manufacture of these products require large specialised machinery
We have a commitment to use Australian made whenever possible. Some of our fabrics are also made in New Zealand and Europe and of course Asia.
Sheer curtains can easily be laundered, but natural fabrics like cotton, linen and silk may shrink. For this reason, we do recommend a polyester blend fabric. There are many polyester fabrics that look like natural fabrics. We do not recommend you wash lined or blockout coated curtains. These fabrics will lose their “finish” if washed. It is best to vacuum these curtains with an upholstery attachment to keep them dust free. Any marks can be spot treated carefully.
We are not licenced electricians, but we can organise a qualified electrician to provide power where needed, we can also liaise with your electrician if a new build or renovation.
Yes, many of our clients live interstate.Talk to us about how we manage this process; and even project manage certain trades that we need to liaise with to deliver your project.
Just like regular service to your car or other mechanical devices, It is wise to regularly clean and service curtain tracks. Curtain tracks should be sprayed twice a year with a food Grade Silicone Spray(not petroleum based spray) , available from Spring Crest. With regard to cleaning curtains we generally do not recommend this. See our document on cleaning curtains (inc Mould)